Knowledgebase
Help articles for accounts, billing, licences, and common compiler questions.
Troubleshooting
This page lists common problems and how to resolve them. CLI cannot connectVerify internet access: curl https://crm.pyvorin.com/health.Check proxy settings; the CLI respects HTTP_PROXY and HTTPS_PROXY.Run pyvorin doctor for a structured diagnosis. Licence activation failsConfirm the key is typed correctly.Check the device limit on the Portal Licences page.Revoke unused devices if you have reached the limit.Ensure the key has not expired. Compilation failsRun with --verbose to see the failing module.Switch to --mode=safe to allow more fallbacks.Check that all dependencies are installed in the active virtual environment.Review compiler errors in the Portal Usage page. Credits not updatingCredits refresh with the billing cycle.Successful compiles deduct 1 credit; errors do not.Check the Portal Usage page for details. Still blocked?Open a support ticket from the Portal after signing in. Include the output of pyvorin doctor and any fallback or error reports.
Updated 1 month ago
Cannot Sign In
If you cannot sign in to the Portal, try the following: Reset your password using the forgot-password link.Check that you are using the correct email address.Disable browser extensions that may interfere with login.If you use 2FA, ensure your device time is synchronized. If you still cannot access your account, email support@pyvorin.com from your registered email address.
Updated 1 month ago
Compile Won't Start
If a compile command does not start, check the basics first. Run pyvorin doctor and fix any failures.Confirm your licence is active with pyvorin auth status.Ensure the entry file exists and is readable.Check that you are inside the correct virtual environment.
Updated 1 month ago
Credits Not Updating
If your credit balance does not match your expectations: Check the Usage page for recent compile events.Remember that credits reset at the billing cycle.Error compiles do not deduct credits. Contact support if a successful compile was not recorded.
Updated 1 month ago