Documentation

Support Tickets

Support is available to all customers through the Portal. Opening a ticketSign in to crm.pyvorin.com.Go to Support and click New Ticket.Choose a category (billing, technical, account, general).Describe the issue and attach any relevant reports. Information to includeOutput of pyvorin doctor.The command you ran or its hash.Error codes or fallback reports.Your licence key label (not the full key).

Updated 1 month ago

Troubleshooting

This page lists common problems and how to resolve them. CLI cannot connectVerify internet access: curl https://crm.pyvorin.com/health.Check proxy settings; the CLI respects HTTP_PROXY and HTTPS_PROXY.Run pyvorin doctor for a structured diagnosis. Licence activation failsConfirm the key is typed correctly.Check the device limit on the Portal Licences page.Revoke unused devices if you have reached the limit.Ensure the key has not expired. Compilation failsRun with --verbose to see the failing module.Switch to --mode=safe to allow more fallbacks.Check that all dependencies are installed in the active virtual environment.Review compiler errors in the Portal Usage page. Low native coverageUse the fallback report to identify constructs to refactor.Add type hints and avoid dynamic types.Whitelist supported extensions in native.extensions. Credits not updatingCredits refresh with the billing cycle.Successful compiles deduct 1 credit; errors do not.Check the Portal Usage page for details. Still blocked?Open a support ticket from the Portal after signing in. Include the output of pyvorin doctor and any fallback or error reports.

Updated 1 month ago