Refund Policy

This Refund Policy explains how refunds are handled for paid subscriptions, credits and services purchased through Pyvorin Portal.

1. Subscription refunds

If you are not satisfied with your subscription, you may request a refund within 14 days of your initial purchase or renewal. Refunds are issued to the original payment method. Credits and one-off purchases are refunded at our discretion.

2. Exceptions

Refunds may not be granted if:

The subscription, credits or service have been used extensively or abusively.
The request is made outside the refund window.
The purchase was made through a third-party provider subject to different terms.
The purchase relates to a beta, pilot or customised enterprise arrangement governed by a separate agreement.

3. Process

To request a refund, contact our support team at support@pyvorin.com with your purchase details. We aim to process refunds within 10 business days of approval.

4. Prorated refunds

For annual subscriptions cancelled after the refund window, we may offer a prorated refund at our discretion based on the remaining unused period, less any processing fees.

5. Chargebacks and disputes

If you initiate a payment dispute without first contacting us, we reserve the right to suspend your account pending resolution.

6. Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.