Support
Contacting Support
Last updated Jun 23, 2026
Support is available to all customers through the Portal.
Opening a ticket
- Sign in to crm.pyvorin.com.
- Go to Support and click New Ticket.
- Choose a category (billing, technical, account, general).
- Describe the issue and attach any relevant reports.
Information to include
- Output of
pyvorin doctor. - The command you ran (or its hash if redaction is enabled).
- Error codes or fallback reports.
- Your licence key label (not the full key).
Response times
Response times depend on your plan's support level: community, priority, or dedicated. Billing and account issues are typically handled within one business day.
If you cannot sign in, email support@pyvorin.com from the address associated with your account.